Background 

 

Founded in 1971, MC Construction delivers complex construction services to a range of public and private sector organisations.They understand their clients needs and are experts in ‘live’ environments with minimal disruption to operational requirements. Some of their valued clients include: Royal Mail Group, the Health and Safety Executive, the Duchy of Lancaster, Peel Holdings, The Manchester Airports Group Plc, The University of Manchester, Liverpool Hope University, Bruntwood and many local authorities and housing associations. 

 

Challenge 

 

MC Construction were looking to improve and refresh their IT support due to the quality of service from the incumbent provider, mainly due to the reactive nature of the IT support. As an IT partner, PTG is able to offer a credible, pro-active and knowledgeable IT service - understanding customer requirements and maximising investment across all aspects of IT.

 

Solution  

 

Our team spent time getting to know the MC Constructions immediate and future requirements and came forward with fresh ideas and concepts to improve key aspects of their IT infrastructure.  Following comprehensive consultation, a 3-year contract was awarded for fully-managed services IT services including: ServiceDesk, managed anti-virus and procurement services. A single provider for all IT services.  

 

PTG engineers got to work initially addressing the wireless network security. It was open and outdated and was no longer fit for purpose. The new setup included guest WIFI and a secure corporate network, as well several additional security features spanning; Barracuda email protection, and Cloud to Cloud back up for SharePoint and M365. This project also included the deployment of Barracuda Sentinel (an AI based cyber security solution) which actively and successfully stopped a foreign cyber-attack within the first day it was up and running.  

 

Under the new service plan, MC Constructions on-premises service is now fully monitored and supported 24 hours a day, providing offsite backup via Veeam. This ensures that if anything goes wrong on site, they can get back up and running swiftly with little to no downtime. MC Construction now have the freedom to be able to focus on key business priorities now that their IT is fully-managed. Our team continues to work collaboratively to improve and develop their IT infrastructure and best practices. 

 

“We were recently onboarded with PTG, from a service perspective, working with PTG has been a superior alternative to our previous IT provider. We look forward to working with the PTG team in the future, and building a stronger relationship as we grow together.”
Chris Purcell, Director