The health, safety and wellbeing of people is our priority. Therefore, following Government guidance on the 16th March 2020, the pure technology group made the decision to invoke a contingency plan for staff to work remotely and limit possible contagion until further notice.
Our offices will remain open for the receipt of essential mail only, serviced by a maximum of two personnel per site, working on separate floors of each building. We will continue to impose a ‘no visitors’ restriction and our people will work from home using the technology tried and tested through our Business Continuity Plan. This allows us to provide ‘service as usual’ to our customers, partners and the wider community.
Our Service Desk is fully operational and actively supporting customers. Our teams are responding as normal to customer issues and working open incidents through to resolution. Although service volume is higher than usual, due to many organisations requiring assistance with increased remote working, we are coping well with the additional workload. Our professional services team is working with customers to ensure projects continue, whilst observing customer restrictions and plans.
In terms of the supply chain we are actively engaged with our global partners to minimise any disruption in supply as a result of COVID-19 and will continue to monitor the situation closely, providing current lead time and product availability at the time of order.
We have postponed all scheduled internal and external events and, in some cases, will make some activities virtual. If you’ve registered for an event, we will keep you posted.
At PTG we have an amazing team that is here for you. Even if you’re not a customer and we can help, we will try. All of us stand ready to assist you in any way we can so that you can continue through this extraordinary time. Please contact us if you have any requirements, questions, feedback or ideas.
Like everyone we are adjusting to this pandemic and we extend our sympathy to all that are affected. We also offer our gratitude to those workers and organisations that are on the front line battling this unprecedented event.
Thank you to our customers, partners, suppliers and, most of all our people, who have embraced a completely new way of working in a very short space of time.