Harrowells is a firm of solicitors headquartered in York, North Yorkshire.
In late 2014, pure technology group was contacted by Harrowells, enquiring about moving their IT systems onto purecloud. Harrowells had an ageing virtualised IT infrastructure and made the decision that it was time to move to ‘the cloud’. After assessing the market, they approached pure technology group based on referrals and reputation.
pure technology group arranged for a bespoke proof-of-concept, which included test installations of their line-of-business applications.
Dan, IT services manager, commented:
“On the old system, we’d had some problems with BigHand Digital Dictation and several other Line-of-Business applications. When installed on purecloud, our software worked perfectly and we were really impressed with the team. Remote dictation is notoriously difficult to set up in low bandwidth environments, such as our rural offices. On purecloud, it works really well; much better than it did with our old on-premise environment”
The purecloud system upgrade was completed in January 2015 and a staged implementation was planned. Harrowells migrated all of their systems onto purecloud: Exchange, Skype for Business and SharePoint, in addition to legal software; BigHand, MatterSphere, Laserforms and Cost Master. Dan said “The staged migration went really smoothly. The consulting and engineering teams were meticulous in their planning and execution and provided excellent support to our IT team with the software migration. Paul and Ed, in particular, deserve a special mention – they were exceptionally helpful and are a real asset to the team.”
purecloud now enables Harrowell’s employees to have full access to their corporate systems, wherever they are, securely. “It doesn’t matter whether our Solicitors are at client premises or working from home; they have access to our entire system and can use any resource at their disposal. purecloud is enabling us to provide a better service to our clients and be more efficient in our working practices.”
“I wouldn’t hesitate to recommend the pure technology group to others. We’ve been really happy with their service and purecloud is performing very well for us.”
purecloud is a Cloud Computing platform for UK business. With over 2000 active users and built on an ultra-fast all-SSD platform, it’s one of the fastest and most robust cloud offerings available today. purecloud enables customers to access their full IT systems from anywhere, all with the assurance of world-class security.
The pure technology group is renowned for its exceptional service and technical pedigree, with a consistently high 99.7% customer satisfaction rate. purecloud is wholly-owned, based in 3 UK datacentres and managed by a team renowned for strong technical expertise.
“We previously attended technical seminars on purecloud where their team demonstrated clear expertise in their field. We were confident that the pure technology group could advise and provide us with the right cloud solution for our needs”.
“The staged migration went smoothly. The technical team were meticulous in their planning and execution, and provided excellent support to our IT team with the software migration”.
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