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Service

Ultra-fast IT support first time, on time, every time.

Build your own bespoke service package with a comprehensive range of support and professional services, which can be provided for any platform – designed, deployed and fully managed by our world-class service team.

Features of our service packages

Design

Design

We ensure that solutions are viable to budget, meet your desired outcomes, not only for now but for the future too
Deploy

Deploy

Get project management and onsite support resources to ensure your deployment is completed on time and within budget
Manage

Manage

From initial build and deployment, through to ethical disposal with a strong emphasis on accuracy, security and quality
Available
Available
Fast
Fast
Secure
Secure
Resilient
Resilient
Scalable
Scalable

Our solutions are tailored to your organisation

Technology is designed and configured to suit you and we understand that it’s ‘never one size fits all’. Research of various options is always considered. Highly experienced, qualified and certified Solutions Architects provide tailored end-to-end solutions to match the technical and commercial needs of each customer.
Ultra-Fast IT Support

Ultra-Fast IT Support

Speak directly to one of our engineers every time you call. You won't spend hours waiting for your issues to be fixed, allowing you to focus on with what's important to your organisation
Proactive Monitoring

Proactive Monitoring

Your system will be monitored automatically spotting and fixing potential issues before they prevent your organisation from operating
24/7 Support

24/7 Support

Your organisation is fully supported 24 hours a day, 7 days a week, all year round. You don't have to wait for business hours to get your technology back up and working again
Deployment

Deployment

We manage a large variety of IT projects, ranging from relatively simple endpoint rollouts at a scale from tens, hundreds and thousands, to highly complex datacentre projects for mission-critical environments where fault-tolerance, security and geographic resilience are essential.
Endpoint services

Endpoint services

For endpoint services, we supply, configure, deliver and deploy the entire endpoint device estate, including software licensing, device imaging, asset-tagging, refurbishment, secure and ethical disposal.
Carbon conscious

Carbon conscious

All logistics, deployment and training are undertaken with the lowest Carbon Footprint possible and professionally project managed. The result is a modern refreshed endpoint estate, managed and future proofed.
Imaging

Imaging

A variety of imaging services are available; ranging from at source through global manufacturers and distributors to more bespoke local services, using replication, Microsoft Deployment Services and SCCM.
Life-cycle management

Life-cycle management

In tandem with other services we can offer full life-cycle management of endpoint and datacentre infrastructure including imaging, RFID tagging, refurbishment, secure decommission and ethical disposal.

Average monthly statistics

7 secs
Average call waiting time
96.9%
NPS
9716
Tickets resolved
99.75%
SLA
100%
Site service
98.45%
First call to fix
Managed backup

Managed backup

Reliable and consistent backup is taken on a regular basis with daily monitoring and backup management. Once completed you receive a backup report and any failures will be automatically logged and investigated.
Managed server/endpoint

Managed server/endpoint

Server and Endpoint estate is managed effectively and we provide on-site support, coupled with the ServiceDesk. This combines into a seamless product that ensures your servers, endpoints and people maintain productivity.
Managed AV

Managed AV

Anti-Virus service is provided so we can monitor and manage your AV estate. This includes keeping AV and the AV console up to date (subject to subscription). Once completed you receive an AV report and issues are automatically logged and investigated.
Managed patch

Managed patch

Patch management service provides the confidence that your servers and endpoints are being regularly assessed and patched. Patches are centrally managed and are approved/denied in correspondence within a defined change process.

World-class service

First time, on time, every time
A combination of highly skilled engineers, collaborative culture and dedication results in our consistently high customer satisfaction rates - our teams maintain your systems pro-actively and answer any queries you may have; and they do it better than anyone else. Our Net Promotor Score℠ has never been below 90% since it launched in 2017.
Vendor agnostic solutions

Vendor agnostic solutions

Our solutions and services are designed to best fit and benefit your organisation. We use the best technologies on the market, observe your budget and ensure the technology enhances your business. We’ve forged high-level, direct relationships with the world’s top manufacturers, so our engineers are ‘always on the pulse’ with the latest technologies.

Get in touch about your next project today, our team is ready to discuss your ideas.

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