Every organisation is different, we get that. So we take the time to understand your operation, your technology and your desired outcomes at the very outset. We may be able to suggest additional ideas and solutions as part of the dialogue but this is wholly collaborative.
Technology is ‘never one size fits all’, so we consider options and alternatives carefully. We try to ensure that solutions are viable to budget, meet your desired outcomes, not only for now but for the future too. We’ll always seek to maximise your investment in technology.
This isn’t about selling IT, it’s much more about helping discover the right solutions for you. We do, however have standards and our design philosophy; fast, secure, resilient, scalable and available, helps us to design the best solutions possible to meet your requirements.
We invest in technical skill to benefit you. Any order, project or service we deliver is professionally planned and carefully delivered by qualified, experienced personnel who care. Our team ensure that projects run on scope, on time and on budget, without any complications.
We dedicate significant resource to our Service Desk to manage IT support for you as quickly and as efficiently as possible. We can react rapidly, tune SLA’s to your needs and we’re proactive too – monitoring services, platforms and devices before they break down.
From personalised Account Management, to a friendly technical service, informative events, workshops and advice. We strive to be your IT partner of choice and provide you with the best customer experience possible… Not just at the outset but for the long term.
We use Net Promotor Score ®, a recognised measure of customer satisfaction. 70%+ is recognised as 'world-class' and that's our aim.
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Issue #14 includes the recent acquisition of Keytech Managed Solutions Ltd., pt19 and one of our latest customer success stories. Make sure you take a look at this quarter’s newsletter to keep up-to-date with what’s going on here at the pure technology group.