Every organisation is different, we get that. So we take the time to understand your operation, your
technology and your desired outcomes at the very outset. We may be able to suggest additional ideas and
solutions as part of the dialogue but this is wholly collaborative.
Technology is ‘never one size fits all’, so we consider options and alternatives carefully. We try to
ensure that solutions are viable to budget, meet your desired outcomes, not only for now but for the
future too. We’ll always seek to maximise your investment in technology.
This isn’t about selling IT, it’s much more about helping discover the right solutions for you. We do,
however have standards and our design philosophy; fast, secure, resilient, scalable and available, helps
us to design the best solutions possible to meet your requirements.
We invest in technical skill to benefit you. Any order, project or service we deliver is professionally
planned and carefully delivered by qualified, experienced personnel who care. Our team ensure that
projects run on scope, on time and on budget, without any complications.
We dedicate significant resource to our Service Desk to manage IT support for you as quickly and as
efficiently as possible. We can react rapidly, tune SLA’s to your needs and we’re proactive too –
monitoring services, platforms and devices before they break down.
From personalised Account Management, to a friendly technical service, informative events, workshops and
advice. We strive to be your IT partner of choice and provide you with the best customer experience
possible… Not just at the outset but for the long term.
We use Net Promotor Score ®, a recognised measure of customer satisfaction. 70%+
is recognised as 'world-class' and that's our aim.
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